You can't say, "I'm not shopping here anymore, you're customer service sucks and store B has better customer service."
Because store B doesn't---they're all bad!
Aren't employees supposed to know where things are? And, if they don't, shouldn't they say, "Hold on, I'll find out" instead of saying, "I don't know." And then walk away???
Employees should either know where things are, or volunteer to find out. However, big stores, especially sporting good stores move things around so the customers will not be able to remember where things are and go directly there. If the employee was not on duty when it was moved they may be as clueless as you, wait, not that clueless. But, it is usually management, not the employee that is to blame. If they don't offer to help it's because management does not value the customer. If they don't value the customer, they surely do not value the employee.
I'm trying to get my rant on, but I'm really tired and worn out. But this is too good to wait for. See, the other day, my visiting brother told me a story from nearly thirty years ago.....
My mom was raised methodist but converted to catholicism to make my dad's parents happy when they got married.
After the in-laws died, she became increasingly unhappy with catholicism, and my dad's complete lack of religious interest only added to that. So, around 1970, she quietly converted back to methodism.
My brother and I had already known all this for years, as we'd also turned our backs on organized religion as a whole by that time (and had both remained so), which was why he was so surprised to be informed by mom in a 1990's phone call that since she had reconverted to her old faith, that both he and I had therefore also been methodists for the past twenty-odd years.
And he told me that in all those years, he'd never once felt a tiny bit different or closer to god. Imagine that. And I had to agree with him. I was just depressed that mom had never bothered to tell me that I'd changed my religious beliefs. Darn It.
Yeesh. And people wonder where I get my weird ideas. Seems there might be a bit of a genetic component to it, if you ask me...