I know just what you're talking about. I have Comcast. Seems when it rain's I lose Triple Play, ( Tv, Phone, Computer ) I call Comcast to report the outage and happen to mention all the rain. The women says it is beautiful where she is, Sudbury, Ontario CANADA. WTF Comcast, I'm in NJ, is it really quicker to dispatch from CANADA. That company is stuck on stupid and every penny they can get their hands on from you. Best of luck Zen. Got to be from that side of the aisle.