What has happened to public service? Has it really gotten worse over the years?
If you think it has, what do you think is the cause of this trend. Is it our dependence on automation? Has the increase in electronic communication decreased our ability to communicate person to person? Is the requirement to multitask the culprit?
I see that Southwest Airlines is the most profitable airline flying. I am not surprised. I try very hard to never fly any airline except Southwest. Have been known to drive over 100 mile to get to an airport that has Southwest service. Why? Because flying has become a horrible experience for most of us. Southwest is the only airline that I have found that seems to care for the customer. Their employees are friendly and upbeat. I have flown all other domestic airlines and most are staffed by the most surly personnel I have ever encountered. So, for me, It's Southwest or drive or don't go. Is it possible that public service hasen't really gotten worse but our tolerance and empathy have?
What about you? Is there any company or service that you choose because of their customer service? Or is low price the only thing that matters?